Client

The client is a US-based MVNO with 20+ million subscribers offering prepaid products and services under different labels.

What We Delivered

> 99.6%

The Success rate on benefit delivery

8.2%

increase in Brand Net Gain

5%

improvement in NPS
(Net Promoter Score)

Objective

To achieve a competitive edge in this digital era, the client needed a partner that would support them in their digital transformation journey and enable them to attain enterprise-wide digital transformation through,

  • Transforming their legacy systems to digital
  • Modernizing IT landscape
  • Improve business processes
  • Identify strategic play for incremental business growth and implementation

Approach

A three-phased approach was employed to meet the client's requirements.

  • Consolidation
  • Preparation
  • Transformation

The Consolidation phase included an intensive audit of the client's existing legacy platform and best practices were recommended resulting in a reliable, stable, and unified billing platform.

In the Preparation phase the On-Prem BSS systems were migrated to AWS (Amazon Web Services) allowing the client to optimize costs by eliminating the expenditure around the existing IT infrastructure, and leveraging current investments made to meet IT security, configuration management, and compliance requirements. A dedicated Innovation Lab was set up to cater to client-specific business use cases and revenue assurance initiatives.

The solution implemented and the capabilities delivered have impacted the client's long-term business profitability. This is a gradual progression towards the client achieving complete digitalization of business processes and IT through strategically driven innovation and competitive capabilities.

 

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