Digital telco

Telcos are driven by traditional thinking, complex and siloed back-end systems have obsolete customer support and product design approach. They are far-fetched from customer-centricity. Such telcos need to rewire themselves to digitize their internal processes and core customer journeys. Covalensedigital with its extensive experience in digital telco transformation enables such telcos to transform from Communications Service Providers (CSP) to true Digital Service Providers (DSP).

See how we are leading innovation in digital telco disruption


Covalensedigital offers a digital telco platform to the aspiring digital service providers

  • Converged e-commerce platform

    Enabling the Digital Service Providers (DSP) from a limited portfolio of rigid traditional services to a diverse portfolio of targeted and flexible digital services. With the emergence of 5G and IoT, demand is changing to a one-stop platform. Insurance, energy, utilities, power, and diversified services are drivers of spend on which the DSP can capitalize.

  • Versatile digital platform

    A digital platform that supports an open API architecture with efficient process automation down the stack from customer to network. A Plug & Play architecture with open API & microservices enabled middleware empowers the DSPs to scale their offerings rapidly and reliably.

  • Omnichannel experience

    Complete digital customer experience through omnichannel, real-time interactions related to purchasing, consumption, and billing. The customer instantly benefits from real-time details of the amount they have spent or owed.

  • Improved customer experience

    Adopting multiple customer engagement channels - social media integration, chatbots, and live video interaction. This allows personal touch approaches to channel management and customer-specific solutions, enhancing the customer experience while increasing opportunities for up-selling and cross-selling.

  • Real-time analytics

    Data and advanced analytics (AI/ML models) driven approach allows for precision and agility in business response to shifting customer preferences. Timeliness and relevance are key differentiators of value for the customer. The DSP, in turn, gains value related to customer retention, customer acquisition, and enhanced Customer Lifetime Value (CLV).

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