Consulting

We provide collaborative solutions that address the client's challenges and opportunities. We deliver deep, functional knowledge and technical acumen that give your business a competitive advantage.

Architecture assessment based on 360 views of a client

POC - Assessing value, feasibility, and relevance of the solution

Customer readiness assessment

Implement post gap analysis of assessment to boost
profitability and business growth

What we offer

Advanced analytics

Enterprise technology

Managed services

Disaster recovery services

Performance engineering

High volume real-time data simulation

Citizen interaction management

Businesses can analyze when the customer is likely to churn and based on that, retention and marketing policies can be decided. We use classification, association, and survival data science models to predict the churn propensity of a customer.

Security and regulation

This is becoming an evidently increasing concern in the telecom industry and the use of social networks helps in identifying and reducing/preventing security threats. Based on social data mining, deep learning, and natural language processing techniques, this can provide CSPs to support law enforcement in identifying and preventing potential criminal and terrorist activities.

Customer retention

Through customer's brand association and feedbacks to surveys/social media on brand loyalty and brand satisfaction, businesses can categorize/segment customers and target with appropriate and specific campaigns for the respective segment. For example: Focusing on improving the customer experience for loyal but dissatisfied customers, whereas providing loyalty benefits and offers for satisfied but not-so-loyal customers.

Segmentation and targeted offerings

Segmentation and targeted offerings model is a customer-driven and not a product-driven methodology of marketing that helps businesses deliver appropriate and personalized messages to engage with respective customers and to identify the segments and groups across their large clientele. Designed based on clustering and response propensity modeling, it enables the business to look at a combination of optimization models to get maximum revenue and profit used for each of these segments.

Sentiment analysis

With the advancements in deep machine learning, multi-channel data mining techniques, and natural language processing algorithms, sentiment analysis solutions can provide a competitive advantage to the business with a large web and mobile presence. Businesses can monitor the conversation and engage with their promoters/influencers and detractors across multiple channels and design loyalty offers and other customer engagement strategies.

Channel enablement and management

Enabling organizations to add touchpoints and extending their capabilities across existing channels.

Customer insights management

By using cloud computing, machine learning and big data analytics drive contextual engagement with the customers.

Customer experience management

Understanding and recreating the customer's journey by harnessing the insights across touchpoints.

Flexible and cost-effective support model with lower TCO

Time tested SLA frameworks with effective change management

IT management and monitoring of LOB applications

BSS/OSS application and service management

Enterprise application managed services

Lifecycle testing services

Experienced practice with high client satisfaction, retention, and growth

Process-oriented transition management framework aligned to industry best practices

With more than a decade in the communication business, we know how important it is for businesses to maintain operability in hard times caused by a natural disaster, a technological crisis, and more. So, Covalensedigital offers you crisis management consulting services that can make a difference in a critical moment.

We can help you swiftly assess the critical situation, identify and upgrade your internal company processes to new conditions, establish a safe and robust digital environment for remote working or perform a security assessment of your dedicated digital environment. We can also establish thorough monitoring of the remote work productivity of your employees and enable regular analytics and reporting on employee performance.

Services covered:

Disaster recovery implementation on cloud (AWS / GCP)

BCP assessment

Digitization of business workflows and communications

DR process development, coordinating, and testing

Remote work planning, training, and assessment

Work environment vulnerability assessment

One crash, one downtime, or non-performance of one of the elements in the system, program, or even the integration layer can induce financial and productivity losses into organizations that promise 24x7 and beyond services, which in effect, lead to churn and revenue losses. To ensure the quality and stability of every additional integration, performance engineering services are a must in this modern world.

Covalemsedigital performance testing and engineering services help clients to overcome performance testing challenges and help them launch future-proof applications with high responsiveness, availability, scalability, and resilience.

We offer performance engineering services in the telecom BSS and OSS domains. Our performance engineering services include performance testing, capacity planning, performance monitoring, and consulting. We help in reducing risk, optimizing expenses, and increasing the time-to-market for your mission-critical methods that cannot stand to slip.

We specialize in testing and tuning the performance of Oracle products in the telecom BSS domain. Our thorough analysis and support for performance enhancements give a competing edge through constant services and revenue streams.

Our expertise includes

Diameter load testing

Through customer’s brand association and feedbacks to surveys/social media on brand loyalty and brand satisfaction, businesses can categorize/segment customers and target with appropriate and specific campaigns for the respective segment. For example: Focusing on improving the customer experience for loyal but dissatisfied customers, whereas providing loyalty benefits offers for satisfied but not-so-loyal customers.

Billing performance testing

Non-functional testing

High availability testing

DR switchover and failover testing

Engagement model

Performance strategy

Performance targets
Metrics finalization
Tool selection
Test plan
Risk mitigation

Performance tuning

Fix bottlenecks
Validate changes
Verify achievement of performance targets
Test plan
Risk mitigation

Performance testing

Baseline and load testing
Benchmark testing
Performance measurement
Performance debugging

Performance analysis

Result evaluation
Identify bottlenecks
Metrics reporting

The velocity of the "synthetic" data generation is accelerated and the value associated with having such data in the field of data science is very significant. When industry experts think about new applications for AI, ML, and predictive analytics, they often think that more work is involved in the development of the algorithms and how to code them. However, the biggest challenge is often on provisioning the data used to train, validate, and test the model for accuracy and robustness. Our data generator solution will help in addressing the need.

Highlights of the platform:

Generates "data on-demand", in real-time

Simplifies the creation of complex data sets

Preserves referential integrity across heterogeneous system

Creates API-driven workflow simulation data

Automate and schedule data generation routines with GUI